Returns & Refund Policy
Returns accepted for 30 days
We offer a 30-day returns policy. You can request a return within 30 days of receiving your order.
To be eligible for a return, items must be in the same condition as received—unused, with tags where applicable, and in original packaging.
We provide a free prepaid returns label for all orders under £100. If your item is faulty or damaged, we'll cover all return costs regardless of order value.
For orders over £100, as postage costs are more substantial, we ask that you use a tracked returns service of your choice and cover the cost of return postage. Please keep your tracking details safe.
Once we receive your return, we'll inspect it and process your refund to your original payment method.
Please note: items remain your responsibility until they reach us, so we recommend using a tracked and insured service when returning goods.
If we don't hear from you within 30 days of delivery, we'll assume the order has been accepted.
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. You can also click here to get started.
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter the six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request Return. If your return request is approved and requires shipping, then you will receive an email with shipping instructions.
6. After the product is returned, you will receive a refund.
Please keep a note of your tracking number so we can use this if your parcel goes missing.
Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lifeofgames.co.uk
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return or refund questions at info@lifeofgames.co.uk.
How will you refund me?
We will issue the refund to the same payment method used for the order.
Damages and issues
Please inspect your order upon delivery and notify us immediately if you notice any defects or damages, or if you receive the wrong item, so that we can promptly assist you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancelling Orders
If your order has not yet been dispatched and you are looking to cancel it, please contact our customer service team at info@lifeofgames.co.uk. We will do our best to cancel the order before dispatch, but we cannot guarantee this. Although we will do our best to notify the warehouse of your cancellation, in rare cases, your item(s) may still be dispatched to you. If this occurs, we will promptly provide you with a returns label to send the item(s) back to us. Upon safe receipt of the item(s) in their original condition, we will issue a full refund. The return label will be provided free of charge.
Your Rights Under the Consumer Rights Act 2015
As a UK customer, you have statutory rights under the Consumer Rights Act 2015. If your item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund — regardless of our standard returns policy. These statutory rights are not affected by our 30-day returns policy. For more information, visit Citizens Advice.
Frequently Asked Questions
How do I start a return?
Log in to your account at lifeofgames.co.uk, find the relevant order, and click Request Return. Alternatively, email us at info@lifeofgames.co.uk. Items sent back without a return request will not be accepted.
How long do I have to return an item?
You have 30 days from the date you receive your order to request a return.
Can I return an opened or played game?
Items must be returned in the same condition as received — unworn, unused, with tags, and in original packaging. Opened or played games cannot be returned unless they are faulty or damaged.
How much does a return cost?
We provide a free prepaid returns label for all orders under £100. If your item is faulty or damaged, all return costs are covered regardless of order value. For orders over £100, you will need to arrange your own tracked returns method and cover the return postage.
When will I receive my refund?
Once we've received and inspected your return, we'll issue a refund to your original payment method within 10 business days. If 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@lifeofgames.co.uk.
What if my item arrived damaged or faulty?
Please inspect your order on delivery and contact us immediately at info@lifeofgames.co.uk with photos of the damage. We'll arrange a replacement or full refund at no cost to you, including the return label fee.
Can I cancel my order?
If your order hasn't been dispatched yet, contact us at info@lifeofgames.co.uk as soon as possible, and we'll do our best to cancel it. If it has already been dispatched, you'll need to follow the standard returns process.
Can I exchange an item?
We don't offer direct exchanges. The quickest way to get the item you want is to return the original item and place a new order once your return is accepted.